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The Project aims is to cover the social need to improve efficiency in the use of public resources, as well as to complete the training of students of the UNED (National Distance Education University) of Public Management (of the Degree in Legal Sciences of Public Administrations) and of Planning and Evaluation of Social Services (of the Degree in Social Work), both belonging to the Law School.

The design and implementation process of the mentioned Project was carried out in the following stages: search and selection of the institutions interested on participating; meetings with those responsible for the Madrid City Council; selection of the appropriate topic to raise their interest; determination of the subjects involved in the Project; adaptation of the topic to the profile of potential students; presentation of the proposal at the Madrid City Council and at the UNED; Project implementation; distribution of tasks among team members; selection of the students involved in the Project; search of the material for the complementary formation of the students and realization of the MOOC on service-learning; design of the tasks to be performed by the students; online tutoring of students during the entire process of carrying out the Project; verify the tasks assigned to the students (tracking form); obtaining and treating the results of the Project (indicators proposed by the students); evaluation of the experience (through a student satisfaction survey and the report of results to the Madrid City Council); drafting of the final Memorial of the Project and dissemination of results.

The results of the Project are the proposal of 48 indicators grouped into the following 6 categories:

  • Indicators related to research and knowledge improvement (6).
  • Indicators related to Education and social awareness (6).
  • Indicators related to detection and coordination (11).
  • Indicators related to comprehensive care and reparation for victims (17).
  • Indicators of impact on learning (4).
  • Indicators of social impact (4).

The main conclusions of this experience are the following: A) The usefulness of creating interdisciplinary work teams because they provide complementary insights and knowledge to address common concerns and problems. B) The convenience of seeing the formation of students as something holistic, which requires not only theoretical knowledge, but familiarization with its practical application for which they are being trained at the University. C) The advantages derived from the collaboration between some public institutions, such as the Madrid City Council and the UNED, which mean that students can face real problems during the training process at the University and that the participating institutions can also benefit from the results of the research work carried out at the University for free and applied to questions of interest and D) The possibility of outsourcing the work done at the University and that society visualize that it teaches interesting and useful things for citizens.

Country: Spain

Year: 2018-2020

Institution: Universidad Nacional de Educación a Distancia (UNED)

Person in charge: Miryam C. González-Rabanal


# of students: 5

Interaction with beneficiaries: Virtual

Academic Degree: Undergraduate

Discipline(s): Public Management | Social services

Community Service Area & ODS: Reducing inequalities | Cultural diversity | Peace, justice and strong institutions

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